Operations Manager

About this role

An Operations Manager role at Hilton Worldwide in Lagos, focused on leading hotel operations and departmental activities. The employer seeks a senior hotel management professional with extensive experience and a track record in executive-level leadership. The position requires strong managerial skills, financial acumen, and the ability to coordinate large-scale projects and negotiations with vendors. The job description outlines responsibilities related to guiding direct reports and ensuring effective communication with staff and guests, along with a demand for English language proficiency and initiative in process improvement. The advert specifies an existing Hilton Hotels & Resorts brand presence and a requirement for a relevant degree and extensive hotel industry experience.

What you would do

• Provide leadership and direction to direct reports and managers
• Coordinate, plan, and oversee large-scale work projects
• Negotiate with vendors and manage contracts
• develop and implement improvement programs
• analyse budgets, forecasts, and complex calculations
• communicate effectively with employees and customers in English
• initiate, complete and finish tasks and projects
• offer focus, counsel and guidance to team members
• identify performance issues and respond appropriately to emergencies
• monitor hotel management operations and ensure adherence to standards

What they are asking for

• Bachelor's degree or equivalent
• Minimum of ten years hotel experience, including seven years in a supervisory role
• Experience as Head of Department or in an Executive Committee position
• Proven ability to analyse information using a personal computer
• Strong knowledge across all areas of hotel management
• Excellent managerial, organisational, and coordination skills
• Ability to negotiate contracts and manage vendors
• Strong communication skills in English for staff and guest interactions
• Proven ability to initiate and complete tasks and projects
• High level of patience, tact, and diplomacy when resolving conflicts

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