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Operations Manager
About this role
An Operations Manager who will provide senior operational leadership across Nigeria, focusing on execution, governance, scalability, customer experience and cross-functional performance for FairMoney’s fintech platform. The role requires translating strategy into scalable operating models and guiding large, multi‑regional teams through growth and change.
What you would do
- Own and improve end-to-end operational performance across GPS, back office, finance, field operations, service delivery and related support teams
- Provide strategic and hands-on leadership for multi-functional and multi-regional operations, establishing accountability, operating rhythms and performance standards
- Own operational KPIs, dashboards, service levels, productivity, cost efficiency, customer outcomes and corrective-action plans based on data-driven decisions
- Translate company strategy into operating plans, resource allocation, growth priorities and scalable processes
- Lead process transformation, standardisation and continuous-improvement initiatives to increase efficiency, quality, scalability and customer satisfaction
- Resolve complex operational issues and escalated complaints, identifying root causes and preventative solutions
What they are asking for
- Bachelor's degree in Finance, Business Administration, Accounting, Risk Management, Economics or related discipline
- 7+ years of progressive experience in operations, commercial management, business management, financial services, fintech, banking, FMCG or similar high-growth environment
- Experience managing large, distributed or multi-regional operations with significant workforce or partner-network responsibility
- Experience with P&L, budgets, cost management and commercial performance or financially accountable operational decisions
- Track record in scaling operations, building distribution or service networks, entering new markets and designing scalable operating models
- Strong leadership, change management and ability to develop managers and foster accountability
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