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Operations Manager
About this role
An Operations Manager to oversee daily operations at a premium beauty and lifestyle studio in Lagos, focusing on front-of-house management, service delivery, and guest experience. Suited for candidates with salon or premium hospitality operations experience seeking a leadership role.
What you would do
- Supervise front desk activities and manage guest bookings and appointments.
- Coordinate service flow and ensure effective guest interfacing.
- Maintain operational records, prepare reports, and escalate issues as needed.
- Monitor stock levels, track product usage, coordinate replenishment and reduce wastage.
- Identify opportunities to upsell services and products to drive revenue.
- Oversee floor management, service delivery, staff coordination, and adherence to standards.
What they are asking for
- Polished, professional appearance with commitment to luxury service standards.
- Excellent customer service, communication, and guest-relations skills.
- 3–5 years in operations, salon or studio management, hospitality, or premium beauty settings.
- Ability to work in a fast-paced environment and maintain high standards under pressure.
- Good understanding of inventory control and operational reporting.
- Knowledge of salon services (hair, styling, manicure, pedicure).
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