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Operations Manager
About this role
An Operations Manager role at Hilton Hotels & Resorts in Imo. You will oversee daily hotel operations, including budgeting, forecasting and strategic planning, while ensuring service delivery complies with brand standards. The role emphasises improving guest experience and leading a high-performing team.
What you would do
- Oversee daily hotel operations, including budgeting, forecasting, strategic planning, service delivery and ensuring compliance with brand and company standards.
- Shape service excellence strategy by monitoring guest service trends, assessing satisfaction, and directing strategies to enhance the guest experience and improve long-term service quality.
- Enhance performance and productivity by identifying gaps in processes or team performance and implementing improvement strategies.
- Lead quality and service initiatives by setting goals, enabling service recovery, and monitoring guest satisfaction metrics.
- Cultivate a high-performing team through engagement, performance management, professional development, and recognition programmes.
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