Operations & Growth Associate

About this role

An Operations & Growth Associate in Lagos focused on product and customer experience, with opportunities to contribute to marketing, technology, or content as you grow. The role suits someone adaptable, data-driven, and customer-focused who is eager to learn and work across functions.

What you would do

• Serve as the main point of contact for customers and handle inquiries and requests with empathy.
• Analyse customer feedback to provide actionable insights to the team.
• Support the product team in uploading and managing content across website and social channels.
• Maintain thorough knowledge of products and services to educate customers effectively.
• Assist with marketing campaign execution, market research, and analysis of user engagement data (based on fit).
• Help with basic technical troubleshooting or product tasks and provide user-experience feedback (based on fit).

What they are asking for

• Minimum of 2 years post-NYSC experience in a fast-paced corporate or startup environment.
• Reside within 15 km of Oniru, Lekki.
• Willing to work full-time on-site with occasional Saturdays or public holidays (compensatory time off where possible).
• Highly teachable with ability to learn new software, skills, and processes quickly.
• Strong analytical and problem-solving skills; data-driven mindset.
• Excellent written and verbal communication skills and high emotional intelligence.

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