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Operations Associate (Hybrid)
About this role
Chowdeck is seeking an Operations Associate to support strategy and operations in Enugu on a hybrid basis. The role is fast-paced and requires varying hours and shifts, with responsibilities across onboarding, data checks, issue resolution, and coordination of resources for vendors, riders, and agents. You will work with zonal leadership to identify improvements and help implement them, while ensuring timely communication with stakeholders. The position targets candidates who have strong organisation, problem-solving abilities, and resilience for a startup environment. This role is part of the engine room of the zone, focusing on keeping operations running smoothly through onboarding, training, scheduling and routine checks.
What you would do
- Manage order exceptions and escalations to ensure timely resolution and clear stakeholder communication.
- Monitor dashboards and channels to identify, prioritise and respond to operational issues in your zone.
- Act as first point of contact for requests in your zone and route issues to the right owners.
- Handle routine operational queries and escalate sensitive matters to the Assistant Zonal Manager.
- Coordinate operational resources and assets in partnership with zonal leadership.
- Support readiness and performance of riders, vendors and agents through onboarding, training, scheduling and routine checks.
- Collaborate with the Assistant Zonal Manager to identify and support improvement opportunities.
What they are asking for
- Graduated with a 1st class or 2:1 from a reputable university.
- Strong attitude, willingness to learn and resilience.
- Hungry, competitive and able to commit long hours in a high-growth startup.
- Clear and confident communication with teammates, agents, riders or vendors.
- Good problem-solving skills and ability to think quickly.
- Highly organised, detail-oriented and able to juggle multiple tasks.
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