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Operations Associate
About this role
Chowdeck is a technology logistics company serving vendors and consumers for meal delivery. The Operations Associate works in the strategy and operations team and acts as the main driver for zone-level activities, ensuring vendors, riders and agents are set up for success. The role involves handling operational tasks, data checks and system follow-ups to keep processes running, with varied hours and a fast-paced environment. It offers opportunities to learn in tech and operations at scale and to grow into future leadership roles. Key duties include responding to requests, monitoring dashboards, onboarding and training partners, managing order exceptions, handling routine queries, and coordinating resources with zonal leadership.
What you would do
- Serve as the first line of response for requests in the assigned zone and route issues to appropriate owners
- Monitor dashboards and communication channels to identify and respond to operational issues in the zone
- Support onboarding, training, scheduling and routine checks to ensure readiness and performance of riders, vendors and agents
- Manage order exceptions and escalations to ensure timely resolution and clear stakeholder communication
- Handle routine operational queries and escalate sensitive or priority matters as needed
- Coordinate operational resources and assets with zonal leadership
- Collaborate with the Assistant Zonal Manager to identify and implement improvement opportunities
What they are asking for
- Graduated with a 1st class or 2:1 from a reputable university
- Hungry and competitive with willingness to work long hours in a high-growth startup
- Strong problem-solving abilities and quick thinking
- Highly organised and detail-oriented, able to juggle multiple tasks
- Clear and confident communication with teammates, agents, riders or vendors
- Positive attitude, willingness to learn and resilience in tough conditions
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