Operations Assistant (NYSC)

About this role

This role is for a proactive Operations Assistant who reports to the CEO. The position involves administrative, operational and business support to help coordinate daily activities, manage client relationships, supervise operations and contribute to growth. It is suited to someone who can work independently, handle multiple priorities and take ownership with limited supervision. The role includes supporting the Customer Success Manager, handling client invoices and payments, onboarding new business clients with KYC, and coordinating cleaners while assisting with business development outreach.

What you would do

• Support the Customer Success Manager in daily tasks
• Follow up on client invoices and payments
• Onboard new business clients and ensure KYC is completed
• Assign cleaners and confirm their attendance
• Coordinate outreach to new businesses to aid growth
• Coordinate and communicate with internal teams to ensure smooth operations
• Assist with administrative tasks for CEO and leadership team
• Monitor and report on operational processes and issues
• Help manage client relationships and service delivery
• Support growth initiatives and business development activities

What they are asking for

• Experience in administrative or operational support roles
• Ability to work independently and manage multiple priorities
• Strong organisational and communication skills
• Familiarity with client onboarding processes and KYC would be an advantage
• Experience coordinating with service providers and vendors
• Customer service orientation and problem-solving skills
• Attention to detail and reliability
• Ability to follow up and ensure tasks are completed on time
• Understanding of invoice and payments processes

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