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Operation Executive
About this role
The role is for an Operations Executive based in Ikeja, Lagos, within a microfinance banking and fintech services environment. The position supports daily business operations, maintains records, and helps ensure efficient service delivery. The employer, Ascentech Services Limited, provides human resource solutions and works with clients in financial services. The job requires experience in banking, microfinance, fintech, or financial services operations and involves coordinating activities, processing transactions, and ensuring compliance and risk controls.
What you would do
- Maintain records, reports and operational databases.
- Identify operational challenges and suggest process improvements.
- Prepare regular operational reports for management.
- Support risk management and internal control procedures.
- Monitor service delivery and respond to customer requests promptly.
- Coordinate and monitor daily operational activities for efficiency.
- Process and verify transactions and operational documents.
- Liaise with internal departments to ensure smooth workflow and timely issue resolution.
- Support account reconciliation and transaction monitoring.
- Ensure adherence to company policies, regulatory requirements and internal procedures.
What they are asking for
- Understanding of financial transactions, reconciliation and operational procedures.
- Excellent communication, attention to detail and ability to work in a fast-paced environment.
- Strong analytical, organisational and problem-solving skills.
- Bachelor's Degree or HND in Business Administration, Accounting, Banking and Finance, Economics or related field.
- Proficiency in Microsoft Excel and other office applications.
- 2–4 years of relevant experience in operations within microfinance banks, fintechs, commercial banks or financial services organizations.
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