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Onboarding Specialist
About this role
Brint School is seeking an Onboarding Specialist to welcome and activate new tutors and learners into its online platform. The role focuses on coordinating recruitment-to-activation processes for tutors, setting up learner access, and ensuring smooth initial experiences for both tutors and parents. It requires strong coordination, communication, attention to detail, and the ability to work remotely. The employer operates an online school delivering personalised learning for African children in diaspora. The position offers remote work and a monthly salary.
What you would do
- Coordinate the recruitment-to-activation process for tutors, including documentation, training, and scheduling setup.
- Ensure tutor data, documents and onboarding forms are complete and accurate.
- Guide tutors through Brint policies, salary structure and app tools.
- Schedule first classes and verify class access before start date.
- Collaborate with Tutor Success Unit and HR to address inconsistencies or missed trainings.
- Welcome new parents and learners after registration/payment, confirm details and tutor assignments.
- Set up learner class access (Google Meet, app access, WhatsApp groups) and test it.
- Maintain regular updates with parents in the first two weeks to ensure satisfaction.
- Coordinate replacements or schedule adjustments with Operations as needed.
- Update onboarding trackers and send weekly reports to senior leaders; identify bottlenecks and suggest improvements.
What they are asking for
- Bachelor’s degree in Education, Administration, Human Resources or related field.
- 2–4 years experience in onboarding, operations or customer service (preferably in education or tech).
- Excellent written and spoken communication skills.
- Strong attention to detail, follow-up and organisation.
- Tech-savvy with Google Workspace, WhatsApp Business, CRM tools or scheduling software.
- Emotionally intelligent and professional when interacting with tutors, parents and staff.
- Proactive, reliable and able to work independently in a remote team.
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