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Onboarding Specialist
About this role
Brint Online Schools is hiring a full‑time Onboarding Specialist to welcome and activate new tutors and learners into its online education platform. The role focuses on coordinating onboarding activities, ensuring smooth start-ups for classes, and maintaining clear communication with parents, learners, and tutors. It involves coordinating recruitment-to-activation for tutors, guiding new tutors on policies and tools, and ensuring learner setup and satisfaction in the initial weeks. The position is remote and based in Nigeria, with reporting and process improvement responsibilities. The salary stated is N120,000 per month.
What you would do
- Schedule first classes and confirm class access for tutors and learners
- Coordinate the recruitment-to-activation process for tutors, including documentation and training
- Collaborate with Tutor Success Unit and HR to flag onboarding issues
- Ensure tutor data and onboarding forms are complete and accurate
- Guide tutors through Brint policies, salary structure and app tools
- Maintain regular updates with parents in the initial two weeks of class
- Verify learner setup (Google Meet links, app access, WhatsApp groups) and test access
- Welcome new parents and learners after registration and payment confirmation
- Coordinate replacements or schedule adjustments with Operations
- Identify onboarding bottlenecks and prepare weekly reports for leadership
What they are asking for
- Excellent written and spoken communication skills
- 2–4 years of experience in onboarding, operations, or customer service (preferably in education or tech)
- Emotionally intelligent and professional interaction with tutors, parents and staff
- Strong attention to detail, follow-up, and organisation
- Proactive, reliable and able to work independently in a remote team
- Bachelor’s Degree in Education, Administration, Human Resources, or related field
- Tech-savvy with Google Workspace, WhatsApp Business, CRM tools or scheduling software
- Able to manage multiple moving parts and deadlines
- Warm, patient and highly organised
- Strong ownership and commitment to first-time right execution
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