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On-Call Maintenance Specialist, School of Cloud - Contract Role (India)
About this role
The role is for an On-Call Maintenance Specialist within Udacity's School of Cloud, a contractor pool focused on cloud courses covering AWS, Azure and GCP. It involves maintaining and updating cloud-related course content, workspaces, and Cloud Labs, in collaboration with Udacity teams and contractors. The work supports continuous updates to ensure material stays current with cloud services and tools. The position is aimed at individuals with cloud and software development experience who can troubleshoot and document changes for learners. Udacity operates as an Accenture company, offering remote or contracted opportunities as part of its contractor network.
What you would do
- Analyze course performance metrics to identify content needing updates
- Review student feedback to prioritise improvements
- Fix bugs by updating or enhancing course materials and instructions
- Update Udacity Workspaces to support newer programming environments
- Update exercises and project starter code and dependencies
- Test Cloud Labs to ensure required cloud services are enabled
- Troubleshoot student access and permission issues in federated cloud accounts (AWS, Azure, GCP)
- Update classroom instructions to reflect latest cloud service features and UI changes
- Ensure content and tooling reflect current tools and technologies
- Document changes with clear instructions for learners and staff
What they are asking for
- Strong understanding of services in two of AWS, Azure, or GCP
- Familiar with compute, database, networking, storage, backup, container, and Kubernetes
- Experience with a CI/CD tool (e.g., CircleCI or Github Actions)
- Familiarity with Docker and containerisation
- At least 2 years software development experience (JavaScript or Python)
- Experience with version control (Git/GitHub)
- Ability to debug and update Python-based exercises and projects
- Strong troubleshooting and problem-solving skills for learner issues
- Excellent written communication skills for documentation
- Attention to detail with a student-first mindset; architectural certification is a plus
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