Offline Customer Support Officer (Rivers)

About this role

An Offline Customer Support Officer based in Rivers who serves walk-in customers and WhatsApp group members. The role resolves customer enquiries, technical issues and service concerns, delivering a consistent experience in line with the Bank's standards and values. The officer is the first point of contact and coordinates with internal teams to ensure timely resolution and improve customer experience.

What you would do

• Serve as the first point of contact for walk-in customers nationwide and respond to inquiries on WhatsApp platforms.
• Provide prompt, accurate and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts, service guidelines and operational procedures.

What they are asking for

• Minimum 1 to 2 years of relevant customer service or support experience.
• Minimum educational qualification of BSc or HND.
• Must have completed NYSC or possess a valid exemption/exclusion certificate.

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