Offline Customer Support Officer (Oyo)

About this role

Role: Customer Support Officer (Offline State Support) based in Oyo (Ibadan). The position acts as the frontline contact for walk-in customers nationwide and WhatsApp group audiences, resolving enquiries and technical issues in line with the bank’s standards. It collaborates with internal teams to ensure prompt resolutions and a consistent customer experience.

What you would do

• Act as the initial contact for walk-in customers nationwide and manage inquiries on WhatsApp groups.
• Provide timely, accurate and high-quality responses to customer requests.
• Log all customer support requests for tracking and follow-up.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Follow approved communication scripts, service guidelines and operational procedures.

What they are asking for

• 1–2 years of relevant customer service or support experience.
• BSc or HND degree.
• Must have completed NYSC or possess a valid exemption.
• Excellent written and verbal communication skills.
• Strong problem-solving and issue-resolution abilities.
• Ability to collaborate with cross-functional teams and maintain confidentiality.

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