Offline Customer Support Officer (Ondo)

About this role

Offline Customer Support Officer role based in Ondo for Moniepoint Incorporated. The position serves walk-in customers and WhatsApp group members, resolving inquiries and issues while maintaining confidentiality and aligning with company standards.

What you would do

• Respond to walk-in customer inquiries and WhatsApp group messages
• Identify customer needs and offer suitable solutions
• Maintain data privacy and keep accurate records of interactions
• Follow approved scripts and procedures in all communications
• Escalate complex issues to the Regional/State Team Lead when needed
• Coordinate with internal teams to ensure timely issue resolution and document feedback

What they are asking for

• Completed NYSC or valid exemption
• BSc or HND qualification
• 1–2 years of relevant customer service or support experience
• Excellent written and verbal communication skills
• Strong problem-solving and issue-resolution abilities
• Ability to collaborate with cross-functional teams and maintain data logging discipline

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