Offline Customer Support Officer (Ondo)

About this role

A Customer Support Officer in Ondo handles walk-in and WhatsApp based customer inquiries, resolving issues and ensuring a consistent service experience in line with company standards. The role supports customers nationwide and reports to the Regional Team Lead as part of the Customer Support Operations team.

What you would do

• Serve as the first contact for walk-in customers and respond to WhatsApp inquiries.
• Provide prompt, accurate and high-quality responses to service requests.
• Log all customer support requests for tracking and follow-up.
• Coordinate with internal teams to ensure timely issue resolution.
• Escalate complex issues to the Regional/State Team Lead when needed.
• Adhere to approved scripts, guidelines and procedures.

What they are asking for

• 1–2 years of relevant customer service or support experience
• BSc or HND qualification
• Must have completed NYSC or hold a valid exemption/exclusion certificate

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