Offline Customer Support Officer (Ogun)

About this role

The role is for an Offline Customer Support Officer in Ogun, handling walk-in customers and WhatsApp inquiries to resolve issues and maintain a consistent service standard. It’s aimed at individuals with customer support experience who can collaborate with internal teams and uphold data privacy.

What you would do

• Serve as the first contact for walk-in customers and respond on WhatsApp platforms
• Provide prompt, accurate, high-quality responses to inquiries and service requests
• Log all customer support requests for tracking and follow-up
• Coordinate with internal teams to ensure timely issue resolution
• Escalate complex issues to the Regional/State Team Lead when needed
• Adhere to approved scripts, guidelines, and procedures; collect and document customer feedback

What they are asking for

• 1–2 years of relevant customer service or support experience
• BSc or HND qualification
• Must have completed NYSC or hold a valid exemption/exclusion certificate

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