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Offline Customer Support Officer (Ogun)
About this role
Offline Customer Support Officer needed in Ogun. Responsible for assisting walk-in customers and WhatsApp group members with inquiries and issues, ensuring timely, accurate support in line with company standards.
What you would do
- Provide prompt, accurate responses to customer inquiries and service requests
- Follow approved scripts, guidelines, and procedures
- Collect and document customer feedback for service improvements
- Identify customer needs and offer appropriate solutions
- Serve as first point of contact for walk-in customers and WhatsApp enquiries
- Coordinate with internal teams to resolve issues and maintain data privacy
What they are asking for
- Bachelor's or HND qualification
- Completed NYSC or valid exemption certificate
- 1–2 years of relevant customer service experience
- Excellent written and oral communication skills
- Ability to work with cross-functional teams
- Strong attention to detail and data logging
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