Offline Customer Support Officer (Niger)

About this role

Offline Customer Support Officer based in Niger, handling walk-in customers and WhatsApp group inquiries. It targets individuals with customer service experience who can resolve issues, log interactions, and maintain data privacy.

What you would do

• Attend to walk-in customers and respond to WhatsApp inquiries.
• Provide prompt, accurate responses to service requests.
• Log all customer support requests for tracking and follow-up.
• Coordinate with internal teams to resolve issues and escalate as needed.
• Adhere to communication scripts and operational procedures.
• Collect and document customer feedback for service improvements.

What they are asking for

• BSc or HND holder.
• 1–2 years of relevant customer service or support experience.
• Must have completed NYSC or have a valid exemption/exclusion certificate.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.