Offline Customer Support Officer (Lagos)

About this role

Offline Customer Support Officer in Lagos handles walk-in and WhatsApp inquiries, working with internal teams to resolve issues and improve the customer experience according to the bank’s standards.

What you would do

• Escalate complex issues to the Regional/State Team Lead as needed
• Coordinate with internal teams to ensure timely resolution of customer problems
• Maintain customer data privacy and confidentiality
• Serve as the first point of contact for walk-in customers and WhatsApp inquiries
• Build and maintain trust-based relationships with customers through clear communication
• Log all customer support requests accurately and collect feedback for service improvement

What they are asking for

• 1–2 years of relevant customer service or support experience
• Must have completed NYSC or have a valid exemption
• Bachelor's degree (BSc) or Higher National Diploma (HND)

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