Offline Customer Support Officer (Lagos)

About this role

The role is for an Offline Customer Support Officer in Lagos who handles walk-in and WhatsApp-based customer queries, ensuring timely and professional support in line with company standards. It targets candidates with prior customer service experience and relevant educational qualifications who can work with regional teams.

What you would do

• Be the first point of contact for walk-in customers nationwide and respond on WhatsApp platforms.
• Provide prompt, accurate, high-quality responses to inquiries and service requests.
• Log all customer support requests for tracking and follow-up.
• Coordinate with internal teams to ensure timely resolution of issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as needed.
• Adhere to approved scripts, service guidelines, and procedures.

What they are asking for

• 1–2 years of relevant customer service or support experience.
• BSc or HND degree.
• Must have completed NYSC or hold a valid exemption/exclusion certificate.

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