Offline Customer Support Officer (Jigawa)

About this role

Offline Customer Support Officer in Jigawa handles walk-in and WhatsApp-based customer inquiries, resolving issues and collecting feedback in line with the bank’s standards. The role targets individuals with customer service experience who can maintain confidentiality and work with internal teams.

What you would do

• Serve as the first point of contact for walk-in customers and WhatsApp inquiries.
• Provide prompt, accurate responses to service requests and issues.
• Log all customer support requests for tracking and follow-up.
• Coordinate with internal teams to resolve issues and escalate when needed.
• Adhere to communication scripts, guidelines, and procedures.
• Collect and document customer feedback to support service improvements.

What they are asking for

• Minimum bachelor’s degree (BSc or HND).
• 1–2 years of relevant customer service or support experience.
• Must have completed NYSC or have a valid exemption/exclusion certificate.

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