Offline Customer Support Officer (Jigawa)

About this role

Customer Support Officer (Offline State Support) based in Jigawa (Dute). The role provides frontline support to walk-in customers and WhatsApp group users, resolving inquiries and service issues in line with the bank’s standards. You will coordinate with internal teams to ensure timely resolution and capture feedback to improve the customer experience.

What you would do

• Serve as the first point of contact for walk-in customers nationwide and respond to inquiries on WhatsApp.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts, service guidelines, and operational procedures.

What they are asking for

• 1–2 years of relevant customer service or support experience.
• Bachelor’s degree (BSc) or Higher National Diploma (HND).
• Must have completed NYSC or hold a valid exemption/exclusion.

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