Offline Customer Support Officer (Edo)

About this role

The role is for an Offline Customer Support Officer based in Edo State, reporting to the Regional Team Lead. It involves providing high-quality support to walk-in customers across the country and to members in WhatsApp Groups, handling enquiries, technical issues, and service concerns in line with the bank's standards. The officer acts as the first point of contact and works with internal teams to ensure timely issue resolution while contributing feedback to improve the customer experience.

What you would do

• Serve as the first contact for walk-in customers and respond to inquiries on WhatsApp platforms.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests for tracking and follow-up.
• Coordinate with internal teams to ensure timely resolution of issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead when needed.
• Follow approved communication scripts, service guidelines, and procedures.
• Collect and document customer feedback to support product/service improvements.
• Identify customer needs and offer appropriate solutions to ensure satisfaction.
• Build and maintain trustworthy relationships with customers through clear communication.
• Maintain confidentiality and data privacy of customer information.

What they are asking for

• Minimum 1–2 years of relevant customer service or support experience.
• Bachelor’s degree (BSc) or Higher National Diploma (HND).
• Must have completed NYSC or hold a valid exemption/exclusion certificate.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.