Offline Customer Support Officer (Delta)

About this role

Offline Customer Support Officer role in Delta for walk-in clients and WhatsApp groups, handling inquiries, issues and feedback to ensure a consistent, high-quality customer experience aligned with the bank’s standards.

What you would do

• Serve as the first point of contact for walk-in customers and respond to WhatsApp inquiries.
• Provide prompt, accurate responses to service requests.
• Log all customer support requests for tracking and follow-up.
• Coordinate with internal teams to ensure timely issue resolution.
• Escalate complex issues to the Regional/State Team Lead when needed.
• Adhere to communication scripts, service guidelines and procedures.

What they are asking for

• BSc or HND qualification.
• 1–2 years of relevant customer service or support experience.
• Must have completed NYSC or have valid exemption/exclusion certificate.

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