Offline Customer Support Officer (Borno)

About this role

An Offline Customer Support Officer based in Maiduguri, Borno State. The role serves walk-in customers nationwide and WhatsApp group users, delivering timely, professional support to resolve inquiries and service-related issues in line with the Bank’s standards and values. It functions as the first point of contact and involves coordinating with internal teams to ensure timely issue resolution.

What you would do

• Serve as the first point of contact for walk-in customers nationwide and respond to inquiries on WhatsApp.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests for tracking.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead when required.
• Maintain confidentiality and data privacy of customer information at all times.

What they are asking for

• 1–2 years of relevant customer service or support experience.
• Bachelor's degree (BSc) or Higher National Diploma (HND).
• Must have completed NYSC or possess a valid exemption/exclusion certificate.

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