Offline Customer Support Officer (Bayelsa)

About this role

The role is for a Customer Support Officer (Offline State Support) based in Bayelsa, providing high-quality help to walk-in customers and WhatsApp group members, and resolving enquiries, technical issues and service concerns in line with the bank’s standards. It serves as the first point of contact and involves coordinating with internal teams to ensure prompt issue resolution, reporting to the Regional Team Lead within Customer Support Operations.

What you would do

• Serve as the first point of contact for walk-in customers nationwide and respond to inquiries on WhatsApp.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts, service guidelines, and operational procedures.

What they are asking for

• Minimum of 1–2 years of relevant customer service or support experience.
• Minimum educational qualification of BSc or HND.
• Must have completed NYSC or possess a valid exemption/exclusion certificate.

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