Offline Customer Support Officer (Anambra)

About this role

Offline Customer Support Officer role based in Anambra for Moniepoint Incorporated. The position handles walk-in and WhatsApp customer inquiries, resolves issues and logs interactions to support customer experience and service improvement.

What you would do

• Serve as the first point of contact for walk-in customers and respond to WhatsApp inquiries.
• Provide prompt, accurate responses to customer requests and service issues.
• Log all customer support requests for tracking and follow-up.
• Coordinate with internal teams to resolve issues in a timely manner.
• Escalate complex cases to the Regional/State Team Lead when needed.
• Adhere to scripts, guidelines, and procedures while collecting customer feedback.

What they are asking for

• Bachelor’s degree or HND.
• 1–2 years of relevant customer service or support experience.
• Must have completed NYSC or possess a valid exemption/exclusion certificate.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.