Offline Customer Support Officer (Anambra)

About this role

The role is an Offline Customer Support Officer based in Anambra within the Customer Support Operations team. The officer serves as the first point of contact for walk-in customers nationwide and for customers in WhatsApp groups, resolving enquiries, technical issues and service-related concerns in line with the Bank’s standards and values. It reports to the Regional Team Lead.

What you would do

• Serve as the first point of contact for walk-in customers nationwide and respond to customer enquiries on WhatsApp platforms.
• Provide prompt, accurate, high-quality responses to customer enquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts, service guidelines, and operational procedures.

What they are asking for

• Minimum 1–2 years of relevant customer service or support experience.
• Minimum educational qualification of BSc or HND.
• Must have completed NYSC or possess a valid exemption/exclusion certificate.

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