Offline Customer Support Officer (Akwa Ibom)

About this role

Moniepoint is hiring an Offline Customer Support Officer for Akwa Ibom (Uyo). The role serves as the first point of contact for walk-in customers and WhatsApp inquiries, handling enquiries, technical issues, and service-related concerns in line with the company’s standards. The officer works with internal teams to resolve issues promptly and uses feedback to improve the customer experience. The position reports to the Regional Team Lead and is based in Akwa Ibom State.

What you would do

• Receive walk-in customer inquiries and respond via WhatsApp groups.
• Provide prompt, accurate, and high-quality responses to requests.
• Log all customer support requests for tracking and follow-up.
• Coordinate with internal teams to resolve customer issues promptly.
• Escalate complex or unresolved issues to the Regional/State Team Lead.
• Follow approved communication scripts, guidelines, and procedures.
• Collect and document customer feedback to support improvement.
• Identify customer needs and offer suitable solutions.
• Build and maintain trust-based relationships with customers.
• Maintain confidentiality and data privacy of customer information.

What they are asking for

• 1–2 years of relevant customer service or support experience.
• BSc or HND qualification.
• Must have completed NYSC or have a valid exemption/exclusion certificate.

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