Offline Customer Support Officer (Abuja)

About this role

A frontline customer support role based in Abuja for walk-in clients and WhatsApp group customers, focusing on resolving enquiries, technical issues, and service-related concerns in line with bank standards. The position supports collaboration with internal teams to ensure timely issue resolution and gathers feedback for service improvements.

What you would do

• Serve as the first point of contact for walk-in customers nationwide and respond to inquiries on WhatsApp platforms.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Maintain confidentiality and data privacy of customer information at all times.

What they are asking for

• BSc or HND
• 1–2 years of relevant customer service or support experience
• Must have completed NYSC or hold a valid exemption/exclusion certificate

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