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Officer, Digital Channels Onboarding
About this role
An Officer, Digital Channels Onboarding role based in Lagos. It supports the onboarding, acquisition and ongoing management of Stanbic IBTC's digital channel customers and merchants. It is suitable for candidates with about 1–2 years' experience in digital banking or related eBusiness operations.
What you would do
- Manage merchant and customer onboarding
- Provide technical and operational support
- Monitor service performance and customer experience
- Manage stakeholder and vendor relationships
- Oversee inventory and business reporting
What they are asking for
- Bachelor's degree in Business Administration, Banking and Finance, Economics, Information Technology, Computer Science or related discipline
- An additional degree is an advantage
- 1–2 years' experience in digital banking, eBusiness operations, customer onboarding, electronic channels support, payments or banking operations
- Experience in stakeholder management, vendor management and customer service operations
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