About this role
The Night Manager oversees all hotel operations during the night shift in a luxury hotel, ensuring smooth, safe, and guest-focused service. It is a senior on-duty role responsible for coordinating departments, security, and financial reconciliation, and for the night audit process.
What you would do
- Oversee night shift operations across all departments to ensure standards are met.
- Act as the senior manager on duty and make operational decisions within authority.
- Coordinate activities of Front Office, Housekeeping, Security, Engineering, Food & Beverage and others for uninterrupted operations.
- Supervise Front Office and the Night Audit process, including revenue postings and account accuracy.
- Manage guest relations, resolve complaints, and ensure VIP and late arrivals are appropriately handled.
- Prepare nightly reports on operations, occupancy, revenue, and incidents for management.
What they are asking for
- Bachelor's Degree or HND in Hospitality Management, Business Administration or related field.
- Minimum of 4 years in front office/hotel operations, including 2-3 years in supervisory or night audit roles.
- Experience in luxury or upscale hotel environment preferred.
- Working knowledge of hotel PMS and night audit procedures.
- Relevant hospitality certification is an advantage.
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.