Night Duty Manager

About this role

A Night Duty Manager is being sought to oversee overnight operations at a facility in Rivers. The role focuses on staff supervision, guest service, security, and adherence to company policies during night hours. The successful candidate will handle guest concerns, coordinate departments, monitor safety and maintenance, and produce nightly reports. The position is full-time and targets applicants with hospitality or operations supervisory experience. The employer is described as a reputable organization and the role involves ensuring a safe, well-managed night shift environment.

What you would do

• Supervise night-shift operations to ensure smooth service delivery.
• Monitor staff attendance and performance for policy compliance.
• Handle guest complaints, inquiries, and requests professionally.
• Maintain safety and security for guests, staff, facilities, and property.
• Conduct routine premises inspections for cleanliness and maintenance.
• Track operational activities, identify issues, and take corrective action.
• Keep records of incidents, shift activities, and operational reports.
• Coordinate with security, maintenance, housekeeping, front desk, and other departments.
• Manage emergencies and escalate serious issues to management when needed.
• Ensure proper handover of duties to the incoming shift.

What they are asking for

• Minimum OND or higher (HND/Bachelor’s) in Hospitality Management, Business Administration, or related field.
• 2–3 years of relevant experience in hospitality, facility management, or operations supervision.
• Strong leadership, organisational, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage staff, handle complaints, and make independent decisions.
• Knowledge of security procedures, emergency response, and operational standards.
• Proficiency in Microsoft Office; management systems experience is an advantage.
• Ability to work night shifts, weekends, and public holidays.
• Key competencies include leadership, customer service, conflict resolution, attention to detail, integrity, time management, emergency management, and record keeping.

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