Night Duty Manager

About this role

Ellasot Consulting is recruiting on behalf of a reputable organisation for a Night Duty Manager to oversee nightly operations, coordinate staff, and ensure efficient service delivery. The role focuses on managing the facility during night hours, delivering customer service, supervising staff, maintaining safety and security, and adhering to company policies. It involves handling guest concerns, resolving issues, monitoring performance, and keeping a safe and comfortable night environment. The position requires coordinating with multiple departments, preparing nightly reports, and handing over duties to the next shift."

What you would do

• Supervise and coordinate all night shift operations
• Monitor staff attendance and performance
• Address guest complaints, inquiries and requests professionally
• Ensure safety and security of guests, staff, facilities and property
• Conduct routine premises inspections for cleanliness and maintenance
• Monitor operations and take corrective action as needed
• Maintain records of incidents, shift activities and reports
• Coordinate with security, maintenance, housekeeping, front desk and other departments
• Handle emergencies and escalate serious issues to management
• Ensure proper handover of duties to the incoming shift

What they are asking for

• Minimum OND or HND/Bachelor's degree in Hospitality Management, Business Administration or related field
• 2–3 years of experience in hospitality, facility management or operations supervision
• Strong leadership, organisational and problem solving skills
• Excellent communication and customer service skills
• Ability to manage staff, handle complaints and make decisions independently
• Knowledge of security procedures, emergency response and operational standards
• Proficiency in Microsoft Office and relevant management systems is an advantage
• Ability to work night shifts, weekends and public holidays when required
• Key competencies: leadership, customer service, conflict resolution, attention to detail, integrity, time management and record keeping

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.