Network Operations Center (NOC) Officer

About this role

A NOC Officer role based in Lagos for Fort Knox Group. The position focuses on monitoring and maintaining network infrastructure, servers and connectivity, resolving outages and performance issues, and ensuring incident management procedures are followed. The role involves first-level troubleshooting of network devices, coordinating with ISPs and internal teams, and producing regular network performance reports. It is suited to candidates with hands-on experience in network operations, who can work shifts as needed. The employer provides network support within Lagos and seeks individuals with a IT or telecom background to help keep systems running smoothly.

What you would do

• Monitor network infrastructure, servers and connectivity using monitoring tools.
• Identify, troubleshoot and resolve network outages and performance issues.
• Respond to network incidents and escalate as needed.
• Perform first-level troubleshooting of routers, switches, firewalls, servers and other devices.
• Monitor performance, availability and capacity of the network.
• Maintain records of incidents, resolutions and activities.
• Conduct routine system and network checks to pre-empt problems.
• Coordinate with ISPs, vendors and internal teams as required.
• Follow incident management, escalation and service level procedures.
• Prepare reports on network performance and downtime.

What they are asking for

• BSc or HND in Computer Science, IT, Computer Engineering, Telecommunications or related field.
• 1–3 years of experience in a NOC, network support or similar role.
• Good understanding of TCP/IP, LAN/WAN, DNS, DHCP and troubleshooting.
• Familiarity with routers, switches, firewalls and monitoring tools.
• Ability to troubleshoot connectivity and performance issues.
• Knowledge of Windows and Linux environments is an advantage.
• Relevant certifications such as CCNA or CompTIA Network+ are an advantage.
• Strong analytical and problem-solving skills.
• Good communication and documentation skills.
• Ability to work under pressure and respond quickly to incidents; willingness to work shifts including nights, weekends or public holidays.

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