Merchant Success Associate

About this role

The Merchant Success Associate supports onboarding and growth for merchants on Bumpa in Lagos. You guide merchants through store setup, payments, and delivery configurations, manage merchant accounts, and drive adoption and sales growth on the platform.

What you would do

• Guide new merchants through onboarding and ensure readiness to go live.
• Assist with store setup.
• Configure payments for merchants.
• Set up delivery options.
• Manage assigned merchant accounts and build relationships with business owners.
• Drive merchant adoption and growth on the platform.

What they are asking for

• Bachelor's degree in a relevant field.
• 2-3 years' experience in customer success, onboarding, account management, sales, or customer support.
• Experience working with SMEs, merchants, e-commerce businesses, or SaaS products is an advantage.
• Strong communication and relationship management skills.
• Comfortable making calls, sending follow-up emails, and engaging merchants proactively.
• Comfortable using data to track performance and identify growth opportunities.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.