Medical Counsellor

About this role

Role: Medical Counsellor at Skipper Eye-Q Hospital, Lagos. The counsellor guides patients from registration through post-treatment, explains conditions, procedures and costs, and assists patients in understanding and choosing the right treatment options while maintaining a high-quality patient experience.

What you would do

• Guide patients from registration through post-treatment care.
• Explain conditions, procedures and costs to patients and families.
• Provide clear information to help patients understand treatment options.
• Follow up with patients to support informed decisions about care.
• Build positive relationships with patients and ensure a high-quality patient experience.
• Demonstrate strong communication, interpersonal and persuasive skills.

What they are asking for

• Bachelor's degree in Counselling, Psychology, Social Sciences or related field with at least 3 years' experience.
• Fluency in Hausa and English.
• Female candidates are preferred.
• Experience in counselling, healthcare, customer service, or patient-facing roles is advantageous.
• Excellent verbal and written communication skills, with strong interpersonal and relationship-building abilities.
• Ability to communicate treatment options persuasively and to support informed decisions; able to work in a fast-paced healthcare environment.

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