Manager, Network Operations Centre

About this role

The role is for a Manager of Network Operations Centre at IpNX Nigeria Limited in Lagos. It requires overseeing network operations or NOC management, with experience managing 24/7 operations in SLA-driven environments. The candidate should have a strong supervisory background and relevant certifications. The employer provides services in the telecommunications/network arena and seeks someone to lead NOC activities and ensure operational standards are met.

What you would do

• Oversee day-to-day NOC operations
• Manage 24/7 service delivery and incident response
• Ensure adherence to SLAs and performance targets
• Lead and mentor NOC team members in a supervisory capacity
• Coordinate network monitoring and escalation processes
• Implement and enforce standard operating procedures for NOC tasks
• Monitor key network performance metrics and generate reports
• Collaborate with other IT/engineering teams to resolve issues
• Drive process improvements for network reliability and uptime
• Maintain documentation related to NOC policies and procedures

What they are asking for

• BSc in Computer Science, IT, Engineering, or Telecoms
• 7–10 years in network operations or NOC management
• Minimum 3 years in a supervisory role
• Certifications: CCNP Enterprise, CCNP Security, ITIL v4, or Fortinet NSE 4 (mandatory)
• Experience managing 24/7 operations and SLA-driven environments
• Key skills in Network Operations and NOC Management

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