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Manager, Customer Success
About this role
The role is for a Regional Manager in Customer Success at Mastercard Services, Lagos, focusing on engaging customers, growing the business and ensuring technical and program readiness. It targets professionals who can work cross-functionally to maximise value from Mastercard network products and drive customer outcomes.
What you would do
- Manage customer engagement and health during and after network product launches
- Identify opportunities to drive customer value and optimize product adoption
- Collaborate with cross-functional teams to realise value propositions for customers
- Evaluate business models and partnerships to ensure financially viable offerings
- Identify opportunities for additional Mastercard products to increase value for customers
- Develop training materials and customer-facing playbooks to scale value delivery
What they are asking for
- Experience with data analytics and business intelligence in cyber threats, fraud, risk or vulnerability
- Proficiency in English
- Ability to translate complex technical capabilities into clear customer solutions
- Experience with large and emerging technology, financial services, or digital platform partners
- Track record of identifying next opportunities to enhance partnerships
- Understanding of payments technology or cybersecurity is a plus
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