Managed Services Operations Officer

About this role

A Managed Services Operations Officer who coordinates client stakeholders, service delivery teams, vendors and internal leadership to ensure smooth execution of business processes and contractual obligations in Lagos. The role focuses on client service operations, recruitment coordination, onboarding, payroll and invoicing, performance monitoring, reporting and continuous improvement for enterprise clients.

What you would do

• Manage day-to-day client services operations to meet requirements and service standards
• Coordinate end-to-end recruitment activities based on workforce needs
• Oversee onboarding, integration and ongoing engagement of deployed personnel
• Coordinate payroll administration and client invoicing to ensure timely and accurate remuneration and billing
• Monitor workforce performance through quarterly reviews and feedback
• Prepare operational reports and drive continuous improvement initiatives and stakeholder communications

What they are asking for

• Bachelor’s Degree
• 3+ years of administrative experience
• Experience managing large enterprise clients
• Strong analytical, communication and leadership skills
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• Ability to manage multiple priorities in a fast-paced environment

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