Local Customer Acquisition Officer

About this role

A Lagos-based, full-time role for a Local Customer Acquisition Officer with Biz Afric Solutions, a technology-enabled visa orchestration company. The role focuses on expanding the company’s Nigerian customer base and supporting acquisition across West Africa by identifying prospective customers, building referral networks, and converting enquiries into completed and paid applications. The job involves engaging with local networks, managing leads, and communicating the company’s visa support services and pricing. Candidates should be commercially driven with strong relationship skills and the ability to work towards monthly acquisition targets.

What you would do

• Identify prospective customers through local networks, businesses, community groups, referral partners and other channels
• Share your referral link and referral code with prospective customers
• Inform first-time customers that the referral code offers a 5% discount on the service fee
• Support prospective customers to start their applications and complete required steps
• Follow up consistently with leads and prospective customers throughout the application process
• Record and manage leads using the company’s customer management system
• Ensure applications attributed to you are genuine, complete and paid
• Work towards achieving the required monthly customer acquisition target
• Maintain accurate information when communicating with customers
• Explain visa application support service, pricing and process to prospective customers

What they are asking for

• Bachelor's Degree or HND with 2 - 4 years' experience
• Strong relationship-building abilities and confidence engaging prospective customers
• Ability to identify potential customers and generate leads through local networks, businesses, communities and referrals
• Confidence following up with prospective customers and moving enquiries towards completed applications
• Reliability, organisation and ability to work toward measurable monthly targets
• Ability to use a smartphone and basic online tools to record leads and track applications
• Attention to detail and ability to communicate processes and pricing clearly
• Ability to work independently and take ownership of customer acquisition activities
• Previous experience in customer acquisition, sales, business development, field marketing or related customer-facing role is an advantage
• Previous experience in travel agency or visa processing environment is desirable

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