Local Customer Acquisition Officer

About this role

The role is for a Local Customer Acquisition Officer to help grow the company’s Nigerian customer base and potentially extend to West Africa. It involves identifying prospective customers, developing referral relationships, and converting enquiries into paid visa applications. The position targets individuals who are commercially driven, comfortable engaging with local networks and communities, and working toward defined monthly acquisition targets. The employer, Biz Afric Solutions, operates a technology-enabled visa orchestration platform that guides users through visa applications with support and clear pricing. The job focuses on activities to attract, qualify, and convert customers through local channels and referrals.

What you would do

• Identify prospective customers through local networks, businesses, community groups, referral partners, and other channels
• Share referral links and codes with prospective customers
• Inform first-time customers about the 5% referral discount on the service fee
• Support prospective customers to start their applications and complete required steps
• Follow up consistently with leads and prospective customers during the application process
• Record and manage leads using the company’s customer management system
• Ensure applications attributed to you are genuine, complete, and paid
• Work towards achieving the required monthly customer acquisition target
• Maintain accurate information when communicating with customers
• Explain the company’s visa application support service, pricing, and process clearly to prospects

What they are asking for

• Strong relationship-building abilities and confidence engaging prospective customers
• Ability to identify potential customers and generate leads through local networks, businesses, communities, and referrals
• Confidence following up with prospective customers and moving enquiries towards completed applications
• Reliable, organised and comfortable working towards measurable monthly targets
• Ability to use a smartphone and basic online tools to record leads and track applications
• Strong attention to detail and ability to communicate processes and pricing clearly
• Ability to work independently and take ownership of customer acquisition activities
• Previous experience in customer acquisition, sales, business development, field marketing or related roles (advantage)
• Previous experience in travel agency or visa processing environment (desirable)

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