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Loan Recovery Officer
About this role
Trinity Financial Services Limited is seeking an experienced Loan Recovery Officer for Victoria Island, Lagos. The role aims to ensure timely recovery of overdue loans, minimise credit losses, and ensure compliance with company policies and regulatory requirements. The position reports to the Head of Credit/Risk Management.
What you would do
- Monitor loan repayment schedules and identify delinquent accounts.
- Contact borrowers by phone, email, letters, and physical visits to recover outstanding debts.
- Negotiate repayment plans and restructuring arrangements with defaulting customers.
- Maintain accurate records of all recovery activities and customer interactions.
- Coordinate with legal officers and external recovery agents on difficult cases.
- Track and report recovery performance, arrears status, and collection trends.
What they are asking for
- Bachelor's degree in law, finance or accounting with a 2:1 from a recognised university.
- 5-10 years of experience in loan recovery, credit risk and management.
- Certification in CIBN is an added advantage.
- Strong negotiation, communication and interpersonal skills.
- Analytical and problem-solving abilities.
- Proficiency in Microsoft Office applications and loan management systems.
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