Loan Recovery Officer

About this role

A contract role in Lagos for a Loan Recovery Officer at Newedge Finance Limited. The position focuses on managing overdue loan accounts, engaging borrowers, and applying approved recovery strategies to minimise losses while keeping good customer relationships. The employer provides financial services including loans, investment and advisory solutions to private and public sector clients. The role involves contacting customers with overdue loans, following up on delinquent accounts, educating customers about repayment, negotiating within company policies, and documenting interactions.

What you would do

• Contact customers with overdue loans via approved channels
• Follow up on delinquent accounts to secure payments
• Educate customers on repayment importance and consequences of non-payment
• Negotiate repayment within company policies
• Track and monitor customer payment behaviour and update records
• Escalate high-risk or unresponsive customers per procedures
• Maintain a professional, soft-touch approach in all interactions
• Meet assigned recovery targets and performance metrics
• Document all interactions and actions on customer accounts

What they are asking for

• Bachelor’s Degree or equivalent (HND, NCE, OND, SSCE)
• 0–2 years of experience

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