Learning & Development Officer (Sales Trainer)

About this role

OPay Microfinance Bank in Lagos is looking for a Learning & Development Officer to act as a Sales Trainer. The role involves designing and delivering training for Sales Agents, including onboarding new hires, refresher sessions, sales skills development and call script training. It is a full-time position based in Ikeja, Lagos.

What you would do

• Conduct new hire training on sales processes, product knowledge, SOPs, code of conduct and field expectations.
• Conduct refresher training to reinforce knowledge and address identified gaps.
• Train sales agents on sales skills including prospecting, pitching, objection handling, follow-up and closing.
• Train sales agents on approved call scripts and effective customer communication.
• Conduct post-training tests, role-plays and practical assessments to measure understanding.
• Maintain training records.

What they are asking for

• Bachelor’s Degree or HND in Business Administration, Marketing, Education or related field.
• 2–4 years of experience in Sales, Sales Training, Coaching or Learning & Development.
• Proven experience training and coaching Sales Agents.
• Strong communication, presentation and facilitation skills.
• Proficiency in Microsoft PowerPoint, Excel and Word.
• Fluency in English; Yoruba or Hausa is an added advantage.

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