Lead, Service Compliance and Governance

About this role

The Lead, Service Compliance & Governance role at Airtel Nigeria in Lagos focuses on overseeing compliance, governance, and control frameworks across regulatory, contractual and internal requirements to ensure operations meet expectations and improve customer experience. The position guides KYC, VAS governance, QoS, user experience, and regulatory interpretation, coordinating with multiple internal teams and regulators.

What you would do

• Drive end-to-end sales, CX and IT compliance to regulatory requirements
• Maintain and monitor KYC compliance checks and audit accuracy
• Oversee end-to-end sales operations compliance with NCC regulations and develop SOPs
• Conduct weekly health checks on top VAS services and lead monthly VAS governance meetings
• Coordinate governance activities for customer touchpoints (IVR, call centre, website) and ensure compliance with guidelines
• Prepare compliance reports and remediation plans, track issues and drive improvements

What they are asking for

• Bachelor’s degree in Law, Business Administration, Finance or related field
• 7+ years in compliance, risk management or internal audit within telecom or financial services
• Strong knowledge of telecom regulations and internal controls
• Excellent communication, negotiation and stakeholder management skills
• Experience developing and implementing compliance frameworks and risk assessment
• Master’s degree is a plus

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.