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Key Account Officer
About this role
Moniepoint Incorporated is hiring a Key Account Officer to manage a portfolio of important business customers. The role involves monitoring account performance, identifying risks, coordinating internal teams to resolve issues, and helping customers grow through suitable Moniepoint products. The position combines customer engagement, field visits, commercial judgment and follow-through, acting as the relationship owner for assigned accounts. The company operates as a global business payments and banking platform serving thousands of businesses and aims to expand product adoption and service quality for key clients.
What you would do
- Support local engagement for strategic accounts under the direction of the primary strategic account owner.
- Coordinate onboarding, training, product adoption and service recovery with BRMs and internal teams.
- Maintain accurate CRM profiles, stakeholder maps, opportunities, risks and action plans.
- Build active relationships with assigned businesses and understand locations, decision makers, priorities, product usage and revenue contribution.
- Keep customers informed during escalations and ensure issues are resolved with responsible teams.
- Monitor revenue, transaction activity and product usage; investigate unusual changes and raise potential risks early.
- Share competitor and market intelligence with the State or Regional Lead.
- Maintain contact and visit cadence, recording conversations, commitments and next steps.
- Identify customer needs, introduce relevant Moniepoint products and qualify opportunities before involving product specialists.
What they are asking for
- Confidence in working with performance data, CRM tools, structured customer meetings and field visits.
- Ability to take ownership of customer issues and follow through across multiple teams.
- Bachelor’s Degree or equivalent practical experience.
- Strong communication, problem-solving and negotiation skills.
- Track record of managing a customer portfolio and meeting commercial or service goals.
- At least 3 years of experience in B2B account management, banking, fintech, payments, customer success or field sales.
- Relevant tertiary qualification or equivalent practical experience.
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