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Key Account Officer
About this role
Moniepoint Incorporated seeks a Key Account Officer in Lagos. The role involves managing a portfolio of important business customers, understanding their operations and needs, and ensuring value from Moniepoint’s products. You will monitor account performance, identify risks, coordinate appropriate teams, and spot opportunities for growth. The position blends customer engagement with field visits and cross‑functional collaboration to support onboarding, adoption, and service recovery.
What you would do
- Build and maintain relationships with assigned businesses and understand their decision makers, priorities, product usage and revenue contribution.
- Maintain regular contact and visit cadence, record conversations, commitments and next steps.
- Monitor revenue, transactions and product usage; investigate unusual changes and raise risks early.
- Identify customer needs and propose relevant Moniepoint products; qualify opportunities before involving product teams.
- Coordinate onboarding, training, product adoption and service recovery with internal teams.
- Manage escalations, keep customers informed, and ensure issues are resolved with responsible teams.
- Keep CRM profiles, stakeholder maps, opportunities, risks and action plans up to date.
- Share market intelligence with the State or Regional Lead.
- Support local engagement for strategic accounts as directed by the primary strategic account owner.
What they are asking for
- Bachelor’s Degree.
- At least 3 years of experience in B2B account management, banking, fintech, payments, customer success or field sales.
- Proven track record of managing a customer portfolio and meeting commercial or service goals.
- Comfort with performance data, CRM tools, structured meetings and field visits.
- Relevant qualification or equivalent practical experience.
- Strong communication, problem-solving and negotiation skills.
- Ability to take ownership of customer issues and coordinate across multiple teams.
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