Key Account Manager

About this role

Role: Key Account Manager based in Lagos for Troven Solution Services Limited. The position focuses on managing relationships with strategic clients and partners, driving revenue growth and customer retention, and coordinating onboarding and ongoing service delivery for enterprise accounts. It involves collaboration with multiple internal teams to ensure timely issue resolution.

What you would do

• Manage and grow relationships with strategic clients and partners.
• Develop account plans to increase transaction volumes, revenue, and customer retention.
• Coordinate onboarding of new enterprise clients and strategic payment partners.
• Serve as the primary escalation point for key customer issues and ensure timely resolution.
• Collaborate with Product, Technology, Operations, Compliance, Finance, and Customer Support to ensure seamless service delivery.
• Prepare regular reports on account performance, revenue, customer satisfaction, and pipeline activities.

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